Please note: This is an automatic translation of the privacy statement in German. It is done only for your conveniance. We do not see any juridical relevance of this translation. Please always refer to the German version of this document when you have any questions or complaints.
The website offers the possibility to contact us via a contact form. If you use this or contact us by e-mail, your details will be stored for six months to process the request and in case of follow-up questions. We will not share this information without your consent.
Our website uses functions of the web analysis service AddThis. The service is offered by
Oracle America, Inc.
500 Oracle Parkway
Redwood Shores, CA 94065
The relationship with the web analytics provider is based on Privacy Shield. The data processing takes place on the basis of the legal regulations of the § 96 Abs 3 TKG as well as the art 6 Abs 1 a) (consent) and / or f (legitimate interest) of the GDPR. Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized. The user data is stored for a period of 24 months.
In addition, we use the log files of the web server. This includes the date, time, visitor's IP address, page or file retrieved, browser used and similar data, all of which are non-personal, and which we do not attempt to obtain a personal reference, saved for purely statistical purposes or as a basis for error analysis. The log files are kept for 15 days and are deleted automatically after this period.
To avoid spam, we use the reCaptcha feature to secure forms. This feature is offered by
Upon request, customers have access to special pages of this website ("Customer Portal"). In order to guarantee this access we need some basic data (username, first name, surname, e-mail address and password). The password is stored irreversibly encrypted, all other data remains unencrypted. Except for the user name, this data can be changed by the customer.
Further profile data can be entered by the customer, but are not obligatory and are used by us only for the purpose of business communication. Customers have the option to change or remove this information at any time.
The data will be deleted on request at any time, but no later than five years after the end of any business relationship.
Ticket system and knowledge base
As part of the customer portal, we operate a ticketing system that provides the ability to detect malfunctions or to process requests for extensions to our services (for example, setting up additional e-mail addresses and the like). The tickets will be deleted 2 years after completion.
Parts of tickets (title, description, solution) can be transferred anonymously to a knowledge base before deletion and thus made available to all customers, if this seems to support self-help. Entries in the knowledge base are only deleted if they no longer apply.
Websites hosted by us and their databases are encrypted in a cloud solution on a server in Germany (Frankfurt / Main). Further information is available by customer's request.
For saving and deleting log files of the web server, the statements already written under web analytics applies. We do not use customer log files for statistical analysis, but only for error analysis and provide them on request to customers within the retention period mentioned above.
In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.
Customers are provided with our contact details. Other people's information will not be saved by us, please use the contact form to contact us.